Quality System

The Quality System (QS) of the project was to be planned and implemented by Antares (IT) – with the consensus and the collaboration of all the project’s partners. Quality is never the doing of a single person, but the result of a common process and for VOCIS under the leadership of an experienced partner.

The first action was to be the presentation, during the kick-off meeting, of the QS plan for VOCIS project. Four areas were to be investigated: a) monitoring the project development; b) assessment of the gathered results; c) evaluation of the quality of each product and d) impact evaluation. A second section holds a Risk Plan, where a list of possible risks with their probability (esteem), their possible negative effects and the suggested remedial action is included. At the end of the document, a short illustration of the two levels conflict resolution procedure is added.

In particular, a set of Project general Qualitative & Quantitative Indicators (PQQI) were to be proposed and then decided with the consensus of the partners; including different sets of SMART indicators aimed both to monitor and evaluate the project process and its results

The partnership was to discuss, amend, if needed and approve the QS plan. Then each partner was to appoint 1 expert (PQE) in charge to manage the QS within the activities and tasks entrusted to that partner. Then the Quality System Committee (QSC), coordinated by the Quality Coordinator QC (an expert appointed by Antares) and including all the PQEs, was to be appointed.

All the major findings of the QS are to be promptly communicated to the Coordinator (and in the case to the involved partners). The QC participates in all the partnership meetings and uses these opportunities to show the progresses of the QS and the achieved results. In this way there will be a continuous control of the project situation; in any case each 6 months an “intermediate check” both for monitoring and for evaluation is presented.

An intermediate report at the end of Year 1 (outcome 1 of IO9) and a final QS report to show all the ongoing process (outcome 2 of IO) has been delivered. Report 1 as well as some additional work can be found in this document: VOCIS IO9 Quality management. The final report (January 2018) may be accessed in a separate document: QUALITY SYSTEM Final Report. We like to invite you to check also chapter 3 from VOCIS@hand on this subject.

If you plan a project and look for tools for your quality system, you could find some useful items here: QUALITY SYSTEM PLAN.